Knowledge base

Quick how-to videos (3)

Getting Started Video Tutorials (14)

• How to create a card + gift card
• How to invite signers
• How to sign a card (desktop)

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Gift Card Video Tutorials (3)

• Adding a gift card to an existing card
• Contributing to a gift card
• Redeeming a gift card

Annual Plan Tutorials (5)

• How to use annual plan features
• How to clone
• How to add a logo

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General information (1)

General Information (5)

• How does GroupGreeting work?
• Is there a message inside the card?
• Does GroupGreeting work outside of the U.S.?

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Creating a card (2)

Creating a Card (5)

• How do I create a card?
• Can I send the card to multiple recipients?
• How can I preview the card?

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Card Cover (5)

• How do I upload my own image for the card cover?
• Can I add text to a custom cover?
• Can I save my favorite card covers?

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Purchasing a card (2)

Purchasing a Card (6)

• How much does a GroupGreeting card cost?
• How do I pay for a card I created?
• Can I purchase a single card or do I need an annual plan?

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Billing (4)

• How can I get a receipt for my purchase?
• What if my organization is tax exempt?
• How can I get a tax invoice for my purchase?

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Inviting signers (1)

Inviting Signers (5)

• How do I invite others to sign the card?
• Is there a maximum number of people who can sign a card?
• How can I view a list of who has signed the card?

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Signing a card (2)

Signing + Messages (5)

• Do you have to register in order to sign the card?
• How do I edit or delete my message?
• How do I move a message to another page?

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Photos, GIFs + Customization (6)

• How do I add a photo to the card?
• How do I change the font size and/or color?
• How do I add a GIF/sticker?

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Making changes to your card (2)

Editing Your Card (6)

• How do I change the delivery date/time?
• How do I change the recipient's email address or name?
• How do I change the card cover?

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Card Layout + Pages (4)

• Can I add more pages to a card?
• How do I delete blank pages from a card?
• Can I lock a page in the card?

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Delivering your card (2)

Delivering Your Card (5)

• Can the card be signed after delivery?
• How do I resend a card?
• Can I print the card?

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Card Status (4)

• How do I know if my card was delivered?
• My card status is "dropped". What does that mean?
• Understanding your card status

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Gift cards (3)

Gift Cards (11)

• How do gift cards work?
• How do I add a gift card to a card?
• How do I add a gift card to an existing card?

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Gift Card Contributions (7)

• Can signers contribute to a gift card?
• How do I see the total gift card amount?
• Are group contributions to the gift card anonymous?

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Gift Card Delivery + Redemption (9)

• When will the gift card be delivered?
• How will the recipient view the gift card?
• How do I redeem a gift card?

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Troubleshooting (1)

Common Troubleshooting Questions (8)

• How do I fix an overlapping message?
• I can't sign the card. What could be wrong?
• The recipient didn’t receive the card. What happened?

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Annual plans (4)

Annual Plans (6)

• How do annual plans work?
• How can I view cards created by my team?
• What is the Seed Plan (3 cards)?

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Annual Plan Tutorials (5)

• How to use annual plan features
• How to clone
• How to add a logo

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Annual Plan Features (6)

• How do I add a logo to my cards?
• Can I share my plan with others?
• Can I duplicate a card?

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Plan Management (6)

• Do unused cards roll over to the next year?
• Can I cancel my plan?
• How do I renew my plan?

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Account changes (1)

Account Changes (4)

• How do I change the email address on my account?
• How do I change my password?
• How do I change the phone number associated with my account?

View all 4