My card status is "dropped". What does that mean?

Modified on Fri, 8 Mar at 6:03 AM

The "dropped" status means the card was not delivered due to an issue with the email address (i.e. invalid address, previously bounced, etc.). You can resend a "dropped" card to a different email address by following the directions below.

  1. From the home page, click on My Account on the top right of the screen (must be logged in). 
  2. Then click on the More button to the right of the recipient's name. If you're on a mobile phone or tablet, scroll to the right to see the More column.
  3. Click Resend. Click the option to resend the card to a different email address. Then you'll be taken to the settings page to update the email address and select a new delivery date/time.

You can find the legend to the status types by clicking the Status filter and then the question mark icon (screenshots below).

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