The recipient didn’t receive the card. What happened?

Modified on Mon, 06 Nov 2023 at 10:03 AM

Email deliverability is very important to us, so we use a trusted email provider to ensure our emails get through. There are a few possibilities for why our GroupGreeting email may not have been received:

  1. Our email was quarantined by the receiving mail server;  
  2. Our email was filtered by the receiving mail server to a junk folder; or
  3. The recipient didn't recognize us as a trusted sender and deleted the email. 
  4. The card was dropped due to an email error

The best way to resend the card is to email the recipient directly. You may forward the notification email we automatically sent to you at the same time we emailed the recipient, or you may simply copy and paste the card link in a new email. This way the recipient will recognize you as the sender and will be more likely to open the email. Essentially what we send the recipient is the card link as well, so opening the card on our site will be the same experience. 

If a gift card was attached to the greeting card, the best option is to resend the card+ gift card to the recipient's personal email address. You can resend the card by following the instructions below.

  1. From the home page, click on My Account on the top right of the screen (must be logged in). 
  2. Then click on the Settings button to the right of the recipient's name. If you're on a mobile phone or tablet, scroll to the right to see the Settings column.
  3. Update the recipient email address, change the delivery date to a new date/time and click Save Changes. The card will be resent at the new time you scheduled.

To help future emails get through, we recommend letting your IT team know you are using our service for employee appreciation and request that they whitelist our domain "" and add to a safe senders list.

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