Why is my new plan not showing?

If you purchased a new plan and you're not seeing this reflected in your account, it is likely that you still have cards remaining in your current plan. Our system doesn't allow two concurrent plans on one account, so once you've used up all the cards, then the new plan will take effect.  

If this isn't the case and you just purchased your first plan, then it is likely you are currently sharing another person's plan. You'll need to leave their plan first by going to Annual Plan > My Team and then click the Leave button. After leaving the shared plan, you'll be able to access your new plan.