Troubleshooting

How do I fix an overlapping message?
IF YOU'RE A CARD SIGNER: Click on your entry, and the text box should reappear. Resize or click and drag your message to an open spot so it's n...
Tue, 26 Oct, 2021 at 9:09 PM
I can't sign the card. What could be wrong?
To sign a card, click the Sign Card button (pencil icon on mobile) and then type your message into the text box. Be sure to click Save when you're do...
Wed, 12 Jan, 2022 at 10:26 AM
I sent a GroupGreeting card, but the recipient didn’t receive it. What happened?
Email deliverability is very important to us, so we use a trusted email provider to ensure our emails get through. If the recipient's email address was...
Mon, 7 Jun, 2021 at 12:17 PM
I can't see the card images. What could be wrong?
If you cannot see the card images, it may be for one of the following reasons. 1. VPN: Your VPN may be preventing our images from being seen. Try loggin...
Thu, 27 May, 2021 at 9:18 PM
I can't pay. The page is spinning.
You may have been accessing the site during a period of high traffic, which caused the error. Please try to pay for the card again, and if you're stil...
Mon, 30 May, 2022 at 9:14 AM
I can't sign the card. The page is spinning.
You may have been accessing the site during a period of high traffic, which caused the error. Please try to sign the card again, and if you're still ha...
Mon, 6 Jun, 2022 at 6:57 AM